Customer Care

Sage CRM empowers your organization with critical information to build and support long-term customer satisfaction and loyalty.

Resolve customer issues efficiently by providing customer service professionals with user friendly tools to access relevant customer data including purchases, call and escalation histories, interactions, e-mail, and documents sent and received. With customer care tool, you can make the most of every customer interaction, maximizing business opportunities and customer satisfaction.

With fast online access to service requests, you’ll have complete and accurate data at your fingertips-enabling you to quickly resolve client issues and easily create cross-sell or up-sell opportunities.

Benefits of Sage CRM to the customer services team:

  • Contact Management

    Deliver superior customer service with real-time access to relevant customer data.

  • Call Center Support

    Access a central repository for all customer data, resolving issues quickly.

  • Tracking

    Track your customers’ needs and maintain a complete history of customer-related interaction.

  • Solution Knowledge Base

    Store support incidents and case solutions in a central knowledge base.

  • Service Agreement Management

    Easily track and meet your service level agreements.

  • Reporting

    Create point-and-click reports and graphs for on-the-spot analysis and decision-making.